Q: Can I run your Acuity System on my own hardware?
A: YES. Go ahead and use the computers that are already in your office. Need to purchase new hardware? Feel free to shop around. We are both Mac and Windows-compatible, and can run on a wide range of hardware. You deserve the flexibility to choose the hardware that works best for you.

Q: What are the recommended system requirements?
A: Mac: Mac OS X, 1024 x 768, and QuickTime (video). Win: Windows XP/Vista, 1024 x 768, and QuickTime (video) Lin: Linux x86, 1024 x 768, and mPlayer (video)

Q: What are the version and operating system compatibility requirements?
A: Our software is compatible on Mac and Win systems. For version compatibility, please refer to our version compatibility chart (PDF Reader required).

Q: Why should I upgrade my conventional test charts or projection system?
A: Feel free to visit our Why Switch? page to learn more about the numerous advantages of our software over older charts and projector systems.

Q: Does your Acuity System include support?
A: YES. We provide 1 year of FREE e-mail and phone support. And when you call, you won’t get an overseas call center – you’ll get a person within our company who knows the software inside and out. That allows us to answer your questions immediately, without waiting days to hear back on your support request.

Q: Does your Acuity System satisfy the ISO 8596:1994 specification?
A: YES. If you use any computer on our recommended hardware listing, the Acuity System will be fully compliant with the ISO 8596:1994 specification. This includes brightness levels, relative contrast values, viewing distances, optotype design, and many other factors. You can be confident that your results will be accurate and dependable.

Q: Does your Acuity System satisfy the E-ETDRS specification?
A: YES. The Acuity System conforms to all the specifications laid out for S-ETDRS, as well as the added requirements of the E-ETDRS protocol. Specifically, our ETDRS protocol tests 5 letters per line, supports the required size range from 20/800 to 20/12, and supports LogMAR scoring.

Q: Can I use your Acuity System in clinical trials?
A: YES. The E-ETDRS protocol has been certified by the National Eye Institute to be indistinguishable from the standard ETDRS protocol in terms of test-retest reliability. If you use identically configured software in a clinical setting, you will get reliable, consistent results across the board.

Q: Why should I choose Canela Software?
A: Developing and supporting software solutions takes both constant innovation and unwavering commitment, because the recipe for success is simple: provide the best product and the most reliable support, every time.

Thanks to this basic formula, Canela Software has been succeeding again and again for the past 18 years. Our track record in both quality and service is second to none, so you can be confident that when you purchase a Canela product, you’re not just getting software – you’re getting people. Our team is passionate about providing the best possible software without sacrificing our close relationships with our customers.

Don’t believe it? Give us a call. You’ll always reach a person, never a robot, and if you have a request for a feature or change in your product, we take your suggestions seriously. In many cases, your change will be available within three days of your request.

It’s what we call “the human factor” – we aren’t just faceless entities interacting in a void; we’re people working with people. And that’s our commitment to you.